Working at Five Penny House
Westbourne Road, Hartlepool, TS25 5RE
Operated by Voyage 1 Limited
6 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachable management and supportive team culture stand out, but basic community activities and routine training hold it back."
Safety & Risk
7/10
✓
Staff were confident they would raise concerns to safeguard people. Individualised risk assessments were in place.
Staff Culture
7/10
✓
Staff said they felt supported by management and peers. Staff spoke enthusiastically about trying to deliver care that was person centred.
Staffing Levels
6/10
✓
There were enough staff to support people and staff were always visible.
Training & Dev
6/10
✓
Staff had received regular training. One staff member said, "I did my MAPA (Management of Actual and Potential Aggression) last Friday. It was a good refresher and I enjoyed it."
Management
7/10
✓
Staff told us they felt listened to and that the registered manager was approachable. Staff told us, "We are a good team here and things are improving all the time."
Programmes
5/10
!
People were supported to access activities they enjoyed. People accessed the community regularly to join activities such as trips to the seaside and shopping.
Points to consider
No activities coordinator or specialist programmes, just basic community trips and outings, so the role might feel mostly routine personal care.
People were supported to engage in activities they enjoyed, and we saw the service promoted people accessing local community facilities and supporting them to go on trips and holidays.
Only standard regular training and refreshers like MAPA, no funded specialist courses or career development.
Staff had received regular training. One staff member said, "I did my MAPA last Friday. It was a good refresher and I enjoyed it."
Staffing is enough to meet needs but nothing extra, no info on staff staying long-term or avoiding agency workers.
There were enough staff to support people and staff were always visible.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews