Last updated: 10 February 2026
"Visible approachable leadership, positive culture where staff feel valued, but uncertain staff retention and basic training hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety, investigated and reported safety events. Medicines were safely managed and administered.
Staff told us that they felt valued, listened to and could speak openly with management at any time. They felt that their views, opinions and suggestions would be listened to.
Staff told us there were enough staff and did not feel rushed to complete care.
Staff were trained to a good standard, and they had the skills and confidence to provide high quality care. Staff had recently attended training which resulted in a Veteran Friendly Framework Accreditation.
The registered manager was very visible and we witnessed them having meaningful discussions with people. Staff told us the registered manager is, “very approachable. [Registered manager] has been here for a long time and knows the home and the people really well.”
A wide variety of activities were on offer to ensure all people were offered social enrichment. At the time of the assessment, there were planned weekly activities. Staff offered a variety of social opportunities including visiting local community groups and taking part in courses provided by the local college.
Enough staff to get care done without rushing, but no details on team stability or using few agency workers.
Staff told us there were enough staff and did not feel rushed to complete care.
Training covers basics and checks skills, but no specialist courses or funded qualifications for career growth.
Staff were trained to a good standard, and they had the skills and confidence to provide high quality care.
Weekly activities and community outings add some variety, but no dedicated coordinator or special programmes.
A wide variety of activities were on offer to ensure all people were offered social enrichment. At the time of the assessment, there were planned weekly activities.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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