Last updated: 9 February 2026
"Approachable leadership and a proud, friendly team culture stand out, but staffing gaps during sickness stretch the team."
Medicines were administered by competent staff... robust systems... provider had made significant improvements and was no longer in breach of regulation 12
Staff enjoyed working at the service and were proud of their achievements... 'We work as a team.'... friendly, family culture
the service was not dependent on bank or agency staff... enough permanent staff to cover. However... 'shifts are not always covered. The manager is aware.'
staff had attended mandatory training... some staff had undertaken training in topics relevant... newly appointed staff were enabled to undertake the Care Certificate... regular supervision
The registered manager was a visible and approachable leader... staff shared that there had been improvements... 'very good, approachable and enthusiastic.'
activity coordinator on duty three days a week... engaged in individual past-times... gardening club trip... street party to celebrate a recent Royal wedding
Staffing is adequate with no agency use but shifts sometimes not covered when staff are sick, leaving teams stretched.
senior care staff told us... 'It's hard work, especially if staff sickness. We have no bank or agency [staff] and the shifts are not always covered.'
Only standard mandatory training and some basic specialist topics, with no leads yet for key areas like dementia.
members of staff had yet to be identified to take the lead for infection control, dementia and dignity... allocated through supervision
Activities coordinator only works three days a week so engagement relies on individual pastimes and occasional events.
activity coordinator on duty three days a week. They were not on duty during our inspection, however, most people were engaged in individual past-times
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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