Working at Five Bells Residential Care Home

Staffing is adequate with no agency use but shifts sometimes not covered when staff are sick, leaving teams stretched.

senior care staff told us... 'It's hard work, especially if staff sickness. We have no bank or agency [staff] and the shifts are not always covered.'

Only standard mandatory training and some basic specialist topics, with no leads yet for key areas like dementia.

members of staff had yet to be identified to take the lead for infection control, dementia and dignity... allocated through supervision

Activities coordinator only works three days a week so engagement relies on individual pastimes and occasional events.

activity coordinator on duty three days a week. They were not on duty during our inspection, however, most people were engaged in individual past-times