Working at Fitzwilliam Care Centre

The provider was also in breach of legal regulations relating to the premises and environment. Checks of stock balances for 15 people revealed inaccuracies for 9, meaning we could not be assured correct doses were administered.

Staff morale is really low. There is a climate of fear for staff to speak out, particularly as staff are on sponsorship.” And, “No, well-being support doesn't exist.”

Staffing levels and/or deployment was still insufficient to ensure people could be supported to go out when they chose to or receive the appropriate level of support at times of crisis.

Staff training was mostly eLearning with limited evidence of competency checks for areas other than medicines. A staff member told us, “Everybody should be trained in my eyes. I have not had any training as part of this job.”

There was currently no registered manager, although a nominated individual was now in place. This meant the service had been without a registered manager since 07 February 2024.

People told us there was a lack of meaningful ways to spend their time and staff did not encourage them to learn new skills to develop their independence.”