Working at Fitzwarren House

Staff understood how to keep people safe... effective recruitment... Medicines were stored, managed and administered safely... learning from incidents and investigations took place and appropriate changes were implemented.

Staff were a highly motivated team who demonstrated their commitment... Without exception, staff spoke about Fitzwarren House being an excellent place to work. All staff we spoke with felt the registered manager was a strong, visible, approachable, fair and honest manager.

There were enough staff on duty to provide people who use the service with the care and support they needed... avoided using agency staff by having a stable level of bank staff.

The registered manager led by example and was extremely driven to provide excellent, person centred care to people. All staff and people we spoke with felt the registered manager was strong, visible and approachable.

The provider had gone to great lengths to ensure people had access to a wide range of meaningful activities... employing a music therapist... 'seize the day' initiative... proactive response to working with the community.