Working at FitzRoy - Teddington
7 Haydon Close, Surrey, TW11 9FN
Operated by FitzRoy Support
10 bedsResidential homesSupported living
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Exceptional leadership, positive culture where staff love working and strong safety, although activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Risks to people were assessed and reviewed. This enabled them to take acceptable risks, enjoy their lives and live safely. Accidents, incidents and safeguarding concerns were reported, investigated and recorded with any lessons learnt. Medicine was safely administered.
Staff Culture
8/10
✓
The home's management and leadership was transparent with an open, positive and honest culture as reflected in the feedback we received from relatives, staff and healthcare professionals. A staff member said, 'Everyone [staff] is a team player, nobody is late for a shift because we love working here so much.'
Staffing Levels
7/10
✓
There were enough staff to provide people with flexible care to meet their needs. Staffing levels during our visit matched the rota and enabled people's needs to be met safely. The staff have ensured continuity of safe care during these unprecedented times.
Training & Dev
7/10
✓
Staff received induction and mandatory refresher training based on the 15 standards of the Care Certificate... There was specialist training specific to people's individual needs, with detailed guidance and plans. This included epilepsy, autism support, mental health support and diabetes. Staff received two-monthly supervision, annual reviews.
Management
8/10
✓
Relatives said the registered manager was exceptional and the home very well-run. Management are approachable, and we have no problem contacting the [registered] manager if we have any concerns or questions.
Programmes
6/10
✓
People attended various activities they had chosen including Hydro pool, companion cycling, external arts group, dance and music sessions and walks in the local area and parks. They also visited two community based social centres where they caught up with friends and joined in with bingo, singing sessions and a weekly disco.
Points to consider
Lots of varied activities and community trips, but no dedicated activities coordinator or specialist therapy programmes for staff to deliver.
People were supported to develop and maintain relationships to avoid social isolation. They had activities that were individual to them and as a group. During our visit there were simultaneous activities going on with people enjoying listening to music, going to the shops and out for a walk by the River Thames.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews