Working at Firtree House Nursing Home
30 St James Road, Tunbridge Wells, TN1 2JZ
Operated by Aria Healthcare Group LTD
50 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff enjoy an open culture with good teamwork and up-to-date training, but managers' checks missed some issues like incomplete risk assessments."
Safety & Risk
6/10
✓
People had risk assessments in place... but records were not always completed accurately. Staff knew people well and understood their risks.
Staff Culture
6/10
✓
Staff told us the culture was open and honest with good teamwork. Staff told us they liked working in the service.
Staffing Levels
5/10
!
There were enough staff deployed to meet people's needs... The service used regular agency staff to cover any absences.
Training & Dev
6/10
✓
Staff had training appropriate to their role and regular supervision... records confirmed this was up to date.
Management
4/10
!
Checks and audits had been completed on all aspects of the service, but they had not identified some of the shortfalls found during the inspection.
Programmes
5/10
!
The service has increased the number of exercise sessions... this activity now features every 2 weeks.
Points to consider
Managers checks missed some problems like incomplete risk assessments, so leadership oversight is not strong enough.
Checks and audits had been completed on all aspects of the service, but they had not identified some of the shortfalls found during the inspection.
Staffing is adequate but regular agency workers cover absences, so shifts are not always filled by the permanent team.
The service used regular agency staff to cover any absences.
Only standard training and supervision with no specialist courses or funded qualifications mentioned.
Staff had training appropriate to their role and regular supervision... records confirmed this was up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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