Working at Firth House
18 Firth Mews, Selby, YO8 3FZ
Operated by Anchor Hanover Group
41 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Passionate leadership and varied activities, but mixed staffing feedback and some staff feeling unsupported with poor communication hold it back."
Safety & Risk
5/10
!
Per 2019 comprehensive inspection: Some risk assessments not in place initially but added during inspection; records for administration of creams not consistently completed; strong IPC measures per 2021 targeted inspection with all key assurances met.
Staff Culture
5/10
!
Per 2019 comprehensive inspection: Some staff felt they weren't supported in their role and that communication wasn't always effective, including at management level.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People gave mixed feedback about whether there was enough staff. Staffing levels were increased following the last inspection and were continually reviewed; further time was required to embed these changes.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff undertook training the provider considered to be mandatory. New staff completed an induction; staff received supervisions and annual appraisals.
Management
6/10
✓
Per 2019 comprehensive inspection: The registered manager was passionate about people receiving person-centred care and was actively involved in supporting people. The provider and management team completed regular checks.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People had the opportunity to participate in a wide variety of activities including baking, karaoke, coffee mornings and intergenerational music sessions; staff encouraged to lead activities.
Points to consider
Staff numbers got mixed reviews from residents and recent increases still need time to fully settle in.
People gave mixed feedback about whether there was enough staff. Further time was required to embed these changes to ensure effective deployment of staff.
Some risk assessments were missing at first and records for applying creams were not always complete.
On the first day of our inspection, some risk assessments were not in place. Records for the administration of creams were not consistently completed.
Some staff feel unsupported and say communication from managers is not always good.
Some staff felt they weren't supported in their role and that communication wasn't always effective. This included communication at a management level and senior staff within the care team.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews