Working at Firstlings

Per 2019: Risk management plans high standard, lessons from incidents reduced falls; per 2020 targeted inspection: Detailed risk assessments, effective infection control, no Covid outbreak.

Per 2019 comprehensive inspection: Staff said 'I can't think of a better place to work' and 'This is such a nice place to work, you cannot get better'; team morale high.

Per 2019 comprehensive inspection: 'The management don't scrimp on staffing levels, we get good time with people'; rota arrangements consistent, call bells answered timely.

Per 2019 comprehensive inspection: All new staff had full induction and Care Certificate, ongoing training and supervision; 'The training is great, we always learn something new'.

Per 2019 comprehensive inspection: The registered manager was an extraordinary role model for staff and truly led by example, observed interacting warmly with people, staff and visitors.

Per 2019 comprehensive inspection: Dedicated activities coordinator ran 'Together programme' with school pupils weekly, art workshops, community groups, exercise classes led to significant reduction in falls.