Working at Firs Court
370 Hook Road, Chessington, KT9 1NA
Operated by The Fircroft Trust
9 bedsResidential homesHomecare agenciesSupported living
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"A stable staff team with specialist training and strong safety practices, but no registered manager and standard activities without a coordinator."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. Staff were trained to identify any possible abuse and took appropriate action if it was required. Medicines were safely administered, regularly audited and appropriately stored and disposed of.
Staff Culture
6/10
✓
One care worker said, 'This is a lovely place to work. I feel valued by both the managers and my workmates.'
Staffing Levels
7/10
✓
The staff team was well-established and knew people's routines, preferences and identified situations where people may be at risk and acted to minimise those risks.
Training & Dev
7/10
✓
There was specialist training specific to people's individual needs, with detailed guidance and plans. This included epilepsy, dementia awareness, pressure ulcers prevention and awareness and diabetes.
Management
4/10
!
The service did not have a manager registered with the Care Quality Commission. The manager had submitted an application to become registered.
Programmes
6/10
✓
People had access to a variety of indoor and outdoor spaces where they could choose to engage in a wide range of social activities including, gardening, looking after the services numerous pets, arts and crafts, knitting and puzzles.
Points to consider
The manager isn't registered with the regulator yet, so there's no permanent manager in post.
The service did not have a manager registered with the Care Quality Commission. The manager had submitted an application to become registered.
Only standard activities like gardening, pets and community outings with no dedicated coordinator or specialist programmes.
People participated in activities that were individual to them and as a group... gardening, looking after the services numerous pets, arts and crafts, knitting and puzzles... accessed the local community and attended various day centres, bowling alleys, art clubs, swimming pools and local cafes, shops and pubs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews