Working at Firlawn

People were kept safe from harm at the home. A relative said, 'The staff are brilliant at keeping all the people that live here safe. They know exactly how to keep each individual person safe.'

Staff also felt included in decision making around the home. A staff member said, 'It's a small home, so we all speak every day about ideas, suggestions and how we can keep improving the home.'

Staff told us the registered manager ensured there was always enough staff on duty to ensure people could do a range of things when they wanted to. A staff member said, 'There's always enough staff to look after people and do activities with them when they want to, never felt short-staffed.'

Staff benefitted from a thorough training and induction programme. A relative told us, 'Staff are incredible, they know what they're doing and they are very well trained. They tell me how they have specialist training as well in relation to people's specific needs like epilepsy training and learning disability training.'