Last updated: 9 February 2026
"Enough staff on duty and strong safety practices, but poor governance and basic activities hold it back."
People were kept safe from harm at the home. A relative said, 'The staff are brilliant at keeping all the people that live here safe. They know exactly how to keep each individual person safe.'
Staff also felt included in decision making around the home. A staff member said, 'It's a small home, so we all speak every day about ideas, suggestions and how we can keep improving the home.'
Staff told us the registered manager ensured there was always enough staff on duty to ensure people could do a range of things when they wanted to. A staff member said, 'There's always enough staff to look after people and do activities with them when they want to, never felt short-staffed.'
Staff benefitted from a thorough training and induction programme. A relative told us, 'Staff are incredible, they know what they're doing and they are very well trained. They tell me how they have specialist training as well in relation to people's specific needs like epilepsy training and learning disability training.'
There was no structured approach to governance and quality assurance that would enable the provider to monitor progress effectively and consistently.
People also attended groups in the community and followed hobbies they enjoyed. For examples, sessions with percussion instruments and ball games.
Managers do not keep proper records of staff meetings or audits, so its hard to track if feedback leads to real changes.
Staff and relatives' meetings were all informal so there was no record of these. We were informed by staff that they occurred and positive changes were made as a result, however, minutes had not been recorded to evidence this.
Only basic outings to community groups and simple hobbies like music sessions, no activities coordinator or special programmes to make the job more varied.
People also attended groups in the community and followed hobbies they enjoyed. For examples, sessions with percussion instruments and ball games.
Training certificates are stored in different places, not easy to check or oversee what everyone is up to date on.
The registered manager showed us evidence of training completed by staff, however, these certificates were recorded and stored in various places in the home.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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