Working at Firgrove House

Staff understood what constituted abuse... good understanding of how to keep people safe... no significant errors involving medicines in the last 12 months... evidence of learning from incidents

Staff involved in this inspection demonstrated a genuine passion... emphasis on teamwork and unison amongst the staff at all levels. Staff felt they were supported daily by the provider, registered manager and colleagues

The service had a small, steadfast group of staff... People, relatives and staff confirmed there were sufficient numbers of staff on duty... atmosphere in the home was calm and staff did not appear to be rushed

Staff felt encouraged and supported to increase their skills and gain professional qualifications... Two staff had commenced the Adult Care Worker Level two course... five were currently on an enhanced medicines course. Two staff members had gained their level five

The provider had an extremely 'hands on', active approach and presence within the service... Staff hold her in high regard and have great respect for her... She leads by example

The manager has instigated a vibrant activity programme... Firgrove Friends team... therapy dog... links to the local preschool and the brownies... community links with St Marys Church