Working at Fircroft Home
114 Ladbroke Road, Redhill, RH1 1LB
Operated by Fir Ridge Care Home Ltd
18 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Stable staff team with no agency use and supportive management create a positive culture, but basic training and activities need improvement."
Safety & Risk
8/10
✓
People were kept safe from the risk of abuse. Staff had a good understanding of their roles and responsibilities in relation to safeguarding. People received their medicines safely.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the service and were listened to. Staff and relatives told us they felt comfortable raising any queries with the registered manager, and that the culture was an open one.
Staffing Levels
8/10
✓
There was an established staff team at the service which meant they did not need to use agency staff.
Training & Dev
6/10
✓
People were supported by sufficient levels of suitably trained staff.
Management
7/10
✓
The registered manager was approachable and supportive, staff told us they enjoyed working at the service and were listened to.
Programmes
6/10
✓
Staff worked well with people to support them to pursue their hobbies and interests. People were given the opportunity to regularly feedback about their care and support and to plan the menu, events and activities.
Points to consider
Only standard training mentioned, no specialist courses or funded qualifications.
Staff had a good understanding of their roles and responsibilities in relation to safeguarding and received training in this area. Staff received relevant training before they were able to give people medicines.
Activities are regular but basic like hobbies, outings and home events, no specialist programmes or coordinator.
Staff worked well with people to support them to pursue their hobbies and interests... kept occupied with the activities at the home... coming up with different [activities] we can do.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews