Working at Fir Trees House
283 Fir Tree Road, Epsom, KT17 3LF
Operated by Supreme Care Services Limited
7 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff feel supported in a positive culture with good training, but night staffing shortages and lack of activities hold it back."
Safety & Risk
3/10
✕
Staff members told us they would report safeguarding concerns to the registered manager. Neither was able to tell us the other agencies to which they could report such as the local authority or Care Quality Commission (CQC). Not all staff who worked in the service had signed to say they had read and understood the safeguarding policy.
Staff Culture
6/10
✓
Staff felt supported by the management team. One staff member told us, “The managers listen to me, they respond almost immediately.” Another said, “I feel able to raise issues and be listened to.” “The staff understand each other, and we can communicate which is vital. Everyone gets involved. It’s a good culture.”
Staffing Levels
2/10
✕
There was not enough staff at night to support people should they need to evacuate the premises. One person required the support of two staff to evacuate. However, there was only one waking night staff member between 8 p.m. and 8 a.m.
Training & Dev
5/10
!
One staff member told us, “I have had training in safeguarding, care planning, food hygiene, infection control, all the mandatory training.” Another staff member told us how the company was supporting her to complete a qualification in healthcare. Supervision meetings were recorded monthly.
Management
3/10
✕
The registered manager was not open and transparent about incidents that had occurred in the service. They told us, “All the social workers, advocates, care coordinators, GP and other professionals who visit these [people] all the time have no concerns... Everyone is so pleased and impressed at the quality of service provided,” however concerns from the Court of Protection demonstrated otherwise.
Programmes
2/10
✕
People led very isolated lives within the service, with there being no encouragement from staff for people to socialise or sit together for mealtimes. We did not see people undertaking any of the activities listed, nor were these recorded in their support records.
Points to consider
Not enough staff on night shifts to safely help people who need two staff members in an emergency.
from these we identified there was not enough staff at night to support people should they need to evacuate the premises. One person required the support of two staff to evacuate. However, there was only one waking night staff member between 8 p.m. and 8 a.m.
No real activities or engagement programmes so the job is mostly routine tasks with people staying isolated in their rooms.
Staff were task-oriented and did not spend time with people outside of meeting their care needs. On the afternoon of our visit 2 staff members sat in the hallway for 90 minutes rather than trying to engage with the people living at the service.
Staff do not know which outside agencies to report safeguarding concerns to beyond the manager.
Staff members told us they would report safeguarding concerns to the registered manager. Neither was able to tell us the other agencies to which they could report such as the local authority or Care Quality Commission (CQC).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews