Working at Fir Trees
Gorse Hall Road, Dukinfield, SK16 5HN
Operated by HC-One Limited
46 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Open management and positive team culture, but staffing shortages at busy times and weak safety checks like hot water risks hold it back."
Safety & Risk
4/10
!
The provider had not always effectively assessed risk... numerous areas where hot water was overly hot... disposable gloves were readily accessible... These required further detail to ensure staff understood the action needed.
Staff Culture
6/10
✓
There was a positive and open culture at the service... Staff also spoke positively about the sense of teamwork at the home, describing the people living at the service and staff as one big family.
Staffing Levels
4/10
!
Feedback from people and families was mixed about staff levels... staff also felt that staffing levels could improve... at certain times of day and in some areas of the home it was difficult to provide consistent care.
Training & Dev
6/10
✓
Staff told us they were well supported and were very happy working at the home... Overall training compliance was good, and staff spoke positively about the training they received.
Management
7/10
✓
The registered manager had an open door policy which feedback from people, families and staff all confirmed.
Programmes
6/10
✓
There was an activity co-ordinator in place. The activity co-ordinator told us, 'I speak to people when they first move in to find out about what they like.' Activities were planned throughout the week... organised trips out.
Points to consider
Staff numbers sometimes fall short at busy times, making it hard to give consistent care without rushing.
Feedback from people and families was mixed about staff levels. Some families noted... 'Sometimes there are not always enough staff... staff also felt that staffing levels could improve... it was difficult to provide consistent care.'
Risk checks miss details like hot taps that could scald or unsafe items left out for people with dementia.
numerous areas where hot water was overly hot and people were not protected from the risk of scalding... areas in the home where disposable gloves were readily accessible in bedrooms and communal spaces... put people living with dementia at risk of harm.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews