Working at Fir Close
2 Westgate, Louth, LN11 9YH
Operated by Prime Life Limited
36 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"A family-like culture and supportive manager make it a great place to work, but limited activities during quiet times and basic training need improvement."
Safety & Risk
7/10
✓
People were protected from the risks of abuse as staff were aware of the types of abuse people could be exposed to. Staff were clear in their responses about how they would address any concerns.
Staff Culture
8/10
✓
Staff told us they enjoyed working at the service, they were happy with the attitude of their colleagues and felt this attitude came from the registered manager. Several staff likened their relationships with people and other colleagues as being part of a family all looking out for each other.
Staffing Levels
5/10
!
Staff told us there were enough staff on each shift to allow them to meet people's needs.
Training & Dev
5/10
!
They were supported by a caring group of staff who received appropriate training for their roles and had been safely recruited.
Management
7/10
✓
The registered manager was visible and managed the service in an open and transparent way. Staff felt supported by her, and relatives felt able to raise any issues or concerns with her.
Programmes
4/10
!
Per 2019 comprehensive inspection: People were supported to access the community and were involved in social activities both in and out of the service. Activities during quieter times could be improved.
Points to consider
Basic activities like outings and themed nights, but quiet times lack stimulation so shifts can feel routine.
Per 2019 comprehensive inspection: In-between entertainers and visitors to the service, we observed some people were left for long periods of time with little stimulation.
Enough staff to meet needs with calm shifts, but no details on agency use or team stability.
Staff told us there were enough staff on each shift to allow them to meet people's needs.
Only standard training like safeguarding and medicines, no specialist courses or funded qualifications.
They were supported by a caring group of staff who received appropriate training for their roles and had been safely recruited.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews