Working at Finborough Court
Pilgrims Way, Stowmarket, IP14 3AY
Operated by Pilgrims' Friend Society
32 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Strong safety and hands-on management with good training, although basic activities and agency staffing hold it back."
Safety & Risk
8/10
✓
2022: Assured provider preventing infections, using PPE effectively, safe visiting. Per 2017: Effective safeguarding, incident analysis, safe medicines with audits.
Staff Culture
6/10
✓
Per 2017: Staff were positive about the service and felt supported, though some wished for more staff recruitment.
Staffing Levels
5/10
!
2022: Staffing levels had been consistently maintained throughout the covid-19 pandemic. Per 2017: There were sufficient staff but vacancies covered by agency staff or extra shifts.
Training & Dev
7/10
✓
Per 2017: Staff received induction and ongoing training including Gems dementia package, with regular supervision and appraisals.
Management
7/10
✓
Per 2017: The registered manager worked alongside the staff at times sharing all duties so that they kept in touch with people and staff to understand what was running smoothly and any difficulties.
Programmes
4/10
!
Per 2017: Activities included word searches, crosswords, colouring, group games, sewing buttons, trips out, and daily religious services.
Points to consider
No dedicated activities coordinator or specialist programmes, just basic puzzles, games, sewing, and occasional trips so the role stays mostly routine personal care.
Per 2017: activities were planned for the week... word searches, crosswords and colouring, as well as group games... trips out
Staffing is adequate but relies on agency workers and regulars doing extra shifts to cover gaps and vacancies.
Per 2017: vacancies covered by staff doing an extra shift or agency staff had been used... there were agency staff working
Only standard training with some specialist dementia sessions, no funded qualifications or career development paths mentioned.
Per 2017: induction training... on-going training... Gems training... supervision and appraisals
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews