Working at Filsham Lodge
137 - 141 South Road, Hailsham, BN27 3NN
Operated by Sovereign Care Limited
56 bedsNursing homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Staff feel supported by approachable managers with good activities programmes, but serious training gaps and weak safety management are major concerns."
Safety & Risk
2/10
✕
People’s safety was not robustly managed. There was a lack of evidence of lessons learned when people experienced recurrent falls, choking or an incident that affected their well-being.
Staff Culture
5/10
!
Staff told us they felt supported in their role. All staff we spoke with found the management team to be approachable, listened to what they had to say, and acted where improvements or suggestions were made.
Staffing Levels
5/10
!
There were sufficient staff deployed to meet peoples’ health needs, owing to recent events agency staff were being used to fill gaps when permanent staff were unable to.
Training & Dev
2/10
✕
The training matrix identified that not all staff had completed the training necessary to meet peoples’ needs at Filsham Lodge Nursing Home. For example, emergency first aid, managing distressed behaviour, oral hygiene, and the mental capacity act.
Management
2/10
✕
The provider was previously in breach of the legal regulation in relation to governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation.
Programmes
5/10
!
There were three activity people employed, that covered 7 days a week. It was noticeable on the first day of the site visit that there was only one activity person on, due to holidays.
Points to consider
Training has big gaps in key areas like first aid, managing distress, oral care, and mental capacity, leaving staff underprepared.
The training matrix identified that not all staff had completed the training necessary to meet peoples’ needs at Filsham Lodge Nursing Home. For example, emergency first aid, managing distressed behaviour, oral hygiene, and the mental capacity act.
Safety management is weak with unclean areas, poor infection control, incomplete risk assessments for falls and choking, and ongoing regulatory breaches.
The provider remained in breach of these regulations. This includes medicine management, infection control and the management of risk regarding the maintenance of the building.
Leaders have not fixed serious ongoing issues from past inspections like poor governance, safety shortfalls, and maintenance problems.
The provider was previously in breach of the legal regulation in relation to safe care and treatment, and good governance. At this inspection we found insufficient improvements had been made and the provider remained in breach of these regulations.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews