Working at Fig House
16-20 Cecil Road, Weston Super Mare, BS23 2NT
Operated by Flollie Investments Limited
26 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported in a positive culture with enough staffing, although governance shortfalls and incomplete safeguarding knowledge need attention."
Safety & Risk
4/10
!
Staff had received training in safeguarding adults and knew who to raise concerns with. However, not all staff were familiar with the different types of abuse.
Staff Culture
6/10
✓
The registered manager had a positive culture that was based on an open and honest approach. Staff felt supported by the registered manager and able to raise concerns
Staffing Levels
5/10
!
People, relatives and staff, felt there was enough staff and the provider monitored this through the service dependency tool. Staff said 'Yes, there is enough staff'
Training & Dev
5/10
!
Staff received mandatory training, although we found 1 member of staff needed mandatory training. Staff also received additional training... such as epilepsy and... wound care.
Management
4/10
!
The service was being managed by a registered manager and a deputy manager. Staff felt supported... The provider was still in breach of 1 regulation of good governance at this assessment.
Programmes
/10
✕
Points to consider
Bosses quality checks missed some accident reports to regulators and that agency staff needed diabetes training.
The provider’s governance arrangements had not identified this shortfall along with other areas of improvement needed during our assessment.
Not all staff know the different types of abuse well.
not all staff were familiar with the different types of abuse.
One team member behind on basic required training, and agency staff need diabetes training for some residents.
1 member of staff needed to complete their mandatory training... agency staff needed training in diabetes care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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