Working at Fieldhouse Care Home

records maintained by staff regarding people’s fluid and diet intake were not always accurate... People’s allergies were not always recorded accurately on medicines administration records. However, they were recorded in people’s care plans... the outcomes following these medicines being given was not always recorded.

Staff described a culture that promoted positive teamwork. They told us the registered manager was supportive and approachable and looked out for their well-being.

Staff rotas were compiled in line with this information, with gaps due to sickness or leave filled by staff working overtime or by agency staff. However, two people commented they felt more staff were needed at weekends.

Staff completed regular training to ensure they had the knowledge and skills needed for their roles and received supervision from senior staff. The registered manager was in the process of compiling a comprehensive induction programme for new staff.

The registered manager promoted a learning culture based on honesty and transparency and people and staff felt able to raise concerns. They had an ‘open door’ management approach.

The activities coordinator provided a range of activities for people to join in with if they wished, such as quizzes, baking, flower arranging and crafts. A group of visitors from a local church visited monthly to sing hymns.