Last updated: 9 February 2026
"Staff enjoy an open positive culture with prompt call bell responses and popular activities, but managers failed to check air flow mattress settings risking people."
Staff had received regular training in safeguarding and were aware of their safeguarding responsibilities. Medicines were stored and administered safely.
Staff stated the culture of the service was open, positive and could raise concerns if they needed to. Communication Is very good here.
People told us staff responded to requests for support. Staff attended to call bells promptly.
Staff had received training that was relevant to their role. Staff received an induction when they started and felt this was useful.
Quality assurance systems were in place, but the service failed to monitor air flow mattress settings which placed people at risk.
The service offered activities daily to people in communal areas or in their own rooms. People wanted a garden club so we set this up, it is very popular.
Managers missed checking air flow mattress settings, showing weak oversight on risks.
the service failed to monitor air flow mattress settings which placed people at risk.
Only standard training and induction mentioned, no specialist courses or extra development.
Staff had received training that was relevant to their role.
Staffing meets basic needs with prompt call bell response, but no details on retention or low agency use.
People told us staff responded to requests for support. Staff attended to call bells promptly.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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