Working at Field View

Managers checks are not picking up key issues like poor risk follow-up and training gaps, leaving staff without proper oversight.

Quality assurance audits had not identified a lack of sufficient record keeping and a lack of staff training in relation to people's assessed needs.

Staff are missing specialist training for residents needs like sign language or first aid, so you cant always support them fully.

Staff had not always received additional training in line with people's specific communication needs. For example, one person used Makaton... Their core staff team had not received any training in this subject.

Accident records lack details on fixes to stop repeats, and risk assessments have conflicts or gaps, making safety work harder.

Accident and incidents lacked information regarding the action taken to reduce the risk of reoccurrence... Care plans and risk assessments at times contained conflicting information.