Last updated: 10 February 2026
"Staff feel supported by fair management and enjoy a positive team with engaging dementia activities, but medication errors lack consistent review for patterns."
However, we found some gaps in records... inconsistent handling of these errors. There was no evidence of a review of all the errors together to look for themes or trends.
Staff spoke positively about working as a part of a team where they felt comfortable to ask questions and seek guidance.
There were enough well-trained staff available to meet peoples care and support needs.
Per 2020 comprehensive inspection: The provider worked with the University of Worcester who provided an in-depth Living Well with Dementia course.
All staff confirmed they felt supported. One member of staff told us, '(Name of registered manager) is fair to everybody. They will always try to accommodate and help you.'
Per 2020 comprehensive inspection: The dementia champion had introduced Namaste care... One person... had started singing, saying words, smiling and engaging with staff during the sessions.
Staff numbers are enough to get the job done, but no details on low agency use or long-term staff staying put.
There were enough well-trained staff available to meet peoples care and support needs.
Medication errors happened and were not always reviewed together to spot patterns and prevent repeats.
there was no evidence of a review of all the errors together to look for themes or trends to reduce the amount of errors made.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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