Working at Field House
Cannards Grave Road, Shepton Mallet, BA4 4LU
Operated by Somerset Care Limited
39 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff know how to spot abuse, work well as a team and enjoy relevant activities, but staffing shortages delay meeting needs like making a cup of tea."
Safety & Risk
7/10
✓
Staff spoke confidently about how they would identify potential abuse and what they would do if abuse was suspected or witnessed.
Staff Culture
6/10
✓
One staff member said, 'When you come in you know exactly what needs to be done and when, everyone works as a team.'
Staffing Levels
4/10
!
People and staff told us they felt there were times when staffing levels in the home were insufficient.
Training & Dev
6/10
✓
Staff were supported to carry out their roles through training provision. The provider had recently introduced an online training platform.
Management
6/10
✓
Staff we spoke with said they could approach the registered manager if they needed to. Comments from staff included, 'Overall it's not badly run - can speak to [registered manager's name] if needed'
Programmes
6/10
✓
People were supported to access activities relevant to them. For example, one person was supported to do gardening, including painting the garden fence... had recently enjoyed a trip to local castle ruins.
Points to consider
Staff and residents say there are times with not enough staff, so it takes too long to meet needs like making a cup of tea.
People and staff told us they felt there were times when staffing levels in the home were insufficient... Thirty minutes passed and the person was not provided with a cup of tea.
Only standard training like online courses and supervisions, no specialist courses or funded qualifications.
Staff were supported to carry out their roles through training provision. The provider had recently introduced an online training platform... supervision sessions and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews