Last updated: 9 February 2026
"Staff feel supported by management in a positive culture, although training is basic and activities lack variety."
The provider's quality checking arrangements were now effective in ensuring there was safe administration and management of people's medicines. Staff had completed safeguarding training relevant to their roles. Where safeguarding concerns had been raised, they had been responded to, acted on and reported to the local authority safeguarding team.
Staff reported that they would recommend the service to be a good place to work. Staff told us they had support from management and managers worked alongside staff when needed.
The service had sufficient staff to meet people’s needs. Staff told us they had enough time to care for people. Overall staff told us they felt they had enough time to meet people’s needs and there were sufficient staffing levels.
Refresher training was offered in-line with requirements or when issues had been identified which ensured staff had ongoing learning and understanding.
Staff spoke positively about the management structure. Staff told us they feel supported in their role and able to raise concerns, which management would then appropriately act on.
The activity co-ordinator was engaging with people and some people had chosen to have their nails painted. Staff told us there were choices of leisure activities for people to participate in. One staff told us, 'There is a pub in the garden, residents use this on a regular basis, usually on Fridays where people play dominoes and have a drink.'
Only standard refresher training when needed, no specialist courses or funded qualifications.
Refresher training was offered in-line with requirements or when issues had been identified which ensured staff had ongoing learning and understanding.
Basic activities like nail painting, dominoes, and pub nights, no structured programme or creative extras to vary the workday.
The activity co-ordinator was engaging with people and some people had chosen to have their nails painted... pub in the garden, residents use this on a regular basis, usually on Fridays where people play dominoes and have a drink.
Adequate staffing levels but agency workers are used at times.
Where agency staff were used the provider had a system in place to ensure they had an induction to the home.
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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