Working at Field House Rest Home
Thicknall Lane (Off Western Road), Stourbridge, DY9 0HL
Operated by Field House Residential Care Limited
54 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by management in a positive culture, although training is basic and activities lack variety."
Safety & Risk
7/10
✓
The provider's quality checking arrangements were now effective in ensuring there was safe administration and management of people's medicines. Staff had completed safeguarding training relevant to their roles. Where safeguarding concerns had been raised, they had been responded to, acted on and reported to the local authority safeguarding team.
Staff Culture
7/10
✓
Staff reported that they would recommend the service to be a good place to work. Staff told us they had support from management and managers worked alongside staff when needed.
Staffing Levels
6/10
✓
The service had sufficient staff to meet people’s needs. Staff told us they had enough time to care for people. Overall staff told us they felt they had enough time to meet people’s needs and there were sufficient staffing levels.
Training & Dev
5/10
!
Refresher training was offered in-line with requirements or when issues had been identified which ensured staff had ongoing learning and understanding.
Management
7/10
✓
Staff spoke positively about the management structure. Staff told us they feel supported in their role and able to raise concerns, which management would then appropriately act on.
Programmes
5/10
!
The activity co-ordinator was engaging with people and some people had chosen to have their nails painted. Staff told us there were choices of leisure activities for people to participate in. One staff told us, 'There is a pub in the garden, residents use this on a regular basis, usually on Fridays where people play dominoes and have a drink.'
Points to consider
Only standard refresher training when needed, no specialist courses or funded qualifications.
Refresher training was offered in-line with requirements or when issues had been identified which ensured staff had ongoing learning and understanding.
Basic activities like nail painting, dominoes, and pub nights, no structured programme or creative extras to vary the workday.
The activity co-ordinator was engaging with people and some people had chosen to have their nails painted... pub in the garden, residents use this on a regular basis, usually on Fridays where people play dominoes and have a drink.
Adequate staffing levels but agency workers are used at times.
Where agency staff were used the provider had a system in place to ensure they had an induction to the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews