Last updated: 9 February 2026
"Staff feel supported by strong leadership, but incomplete training and basic activities are weaknesses."
2020 IPC inspection: Assured on PPE use, testing, cleaning, cohorting, outbreak management; IPC policy not fully updated for COVID. Per 2019: Safe medicines with errors investigated, safeguarding training.
Per 2019 comprehensive inspection: 'Staff felt they were well-supported and were aware of their responsibility to share any concerns'; spoke highly of the registered manager.
Per 2019 comprehensive inspection: 'There were enough staff on duty to meet people's needs'; vacancies and absences covered by regular staff working additional hours.
Per 2019 comprehensive inspection: 'records we reviewed did not support this... staff had been trained in many areas but not all areas such as Mental Capacity Act training'; competency checks not recorded.
Per 2019 comprehensive inspection: Staff said '[The registered manager] runs the house very well' and 'She is a very good manager'; open-door policy so staff could raise issues.
Per 2019 comprehensive inspection: 'Once a month we have a lovely service from the Baptist church... We have exercises every week'; no dedicated coordinator or varied programme.
Training records were incomplete and some staff had not completed key topics like mental capacity training.
records we reviewed did not support this. The registered manager sent information to us after the site visit which confirmed staff had been trained in many areas but not all areas such as Mental Capacity Act training.
Only basic activities like weekly exercises and monthly church services, so the role is mostly routine personal care.
Once a month we have a lovely service from the Baptist church. They come to the lounge and it's very, very friendly. We have exercises every week.
Staffing is adequate but vacancies are covered by regular staff doing extra hours instead of better planning.
Staff vacancies, absences and periods of annual leave were being covered either by regular staff working additional hours.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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