Working at Field House Care Home
8 Townsend Road, Harpenden, AL5 4BQ
Operated by Bupa Care Homes (BNH) Limited
35 bedsNursing homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff feel supported with regular training and supervision, but staffing shortages mean rushing care and few activities hold it back."
Safety & Risk
4/10
!
Staff had not always recorded medicine stock levels correctly... We were not assured that the provider's infection prevention and control policy was up to date.
Staff Culture
6/10
✓
Staff felt supported by their managers and colleagues. Staff spoke positively about working relationships among the team.
Staffing Levels
3/10
✕
we found there were not enough staff to meet people's needs; staff told us they did not have enough time to care for people and felt they were rushing personal care.
Training & Dev
6/10
✓
Staff received regular supervision. They told us they found these useful... Staff were encouraged to attend training courses; 5 staff were completing a care qualification.
Management
4/10
!
Managers had not identified the issues we found in the quality of care provided.
Programmes
3/10
✕
We observed a lack of meaningful activity during both our visits... The activities planner showed 'what the papers say' every morning. There was 1 group activity per day... 10 hour vacancy for activity staff.
Points to consider
Not enough staff so you're rushing care and miss time for chats with residents.
we found there were not enough staff to meet people's needs... staff said, 'We're short staffed... I feel we do not have long enough to spend with the residents because we are so busy all the time.'
Few activities and part-time coordinator vacancy mean the job is mostly routine personal care.
We observed a lack of meaningful activity during both our visits... The registered manager told us they had a 10 hour vacancy for activity staff to recruit to.
Managers missed care quality problems like staff not treating people with dignity.
Managers had not identified the issues we found in the quality of care provided by some staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews