Working at Fewcott House Nursing Home

Staff had a good understanding of abuse... safe recruitment... Medicines were managed safely... electronic medicine management system... Staff regularly assessed risks

Staff were highly satisfied working in the service... Staff comments included 'We are all just one big family.' 'The culture here is supportive, it's like an extended family'

'We are fully staffed, we don't use agency staff at all'. Staff confirmed 'plenty of staff, no agency'... Records confirmed... staff retention was excellent

New staff completed a comprehensive induction... Staff told us 'The training is very good, I've been able to have further training to progress my career'... Staff had access to supervisions and appraisals

The registered manager demonstrated how their open and listening management style and robust quality assurance systems had sustained continual development... Staff told us 'She is friendly and nice, I can talk about anything to her. She is very supportive'

Management had undertaken training on the Gold Standards Framework (GSF)... awarded the Gold standard... wide programme of activities... proactively source electronic devices... eye gaze technology