Last updated: 10 February 2026
"Reliable staffing, engaging activities and well-managed safety, but the new manager is still settling in and the team is building stronger teamwork."
Incidents were reported and managed well to protect people from harm. People’s risks were identified, assessed and managed well.
The manager said, “We need to work as a team which probably wasn’t here before, we are trying. I’ve been doing supervisions since I came, and making sure we document everything in the daily notes.”
Staffing rotas showed consistent levels of staffing. Agency staff were rarely needed as the provider had their own bank staff who could be called upon if required.
Staff completed safeguarding training. Staff completed training related to supporting people with a learning disability/autistic people which was organised by the provider.
The new manager had only been in post a few weeks at the time of this assessment, and needed to familiarise themselves fully with people’s care plans, as well as the new systems that had been put into effect.
People had a weekly schedule of activities which outlined how they wanted to spend their time according to their preferences. We met with 1 person who had just returned from a choir session; they were in good spirits and talked about the music they had sung along to.
New manager has only been there a few weeks and is still getting to know residents' care plans and monitoring systems.
The new manager had only been in post a few weeks at the time of this assessment, and needed to familiarise themselves fully with people’s care plans, as well as the new systems that had been put into effect.
Only standard training like safeguarding and disability support covered, no specialist courses or funded qualifications mentioned.
Staff completed safeguarding training. Staff completed training related to supporting people with a learning disability/autistic people which was organised by the provider.
Staff team is still coming together after past issues, so morale and teamwork are not yet strong.
The manager said, “We need to work as a team which probably wasn’t here before, we are trying.”
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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