Last updated: 10 February 2026
"Staff feel supported by managers with good safeguarding knowledge, but slow night call bell responses and sickness cover take time."
Staff had received training in safeguarding people and had a good understanding of the providers safeguarding systems and procedures.
Staff in the main felt supported and had the opportunity to feed back about the service provided in supervisions, and staff meetings.
There were enough staff to meet peoples care and support needs. Most people and their relatives confirmed that there were enough suitably trained staff to respond quickly and meet their, or their family member's, needs.
Staff told us they received regular training and could ask for additional training around specific health conditions and diseases.
Staff told us they received regular support and were able to speak with the management team at any time if they had any concerns to raise.
At this inspection there had been some improvement with three activities co-ordinators employed to support people to spend their time in a meaningful way.
Staffing is adequate but call bells can be slow at night and it takes time to cover staff sickness.
two people told us that call bell responses by staff at night could be slow. A staff member was being trained to add additional support at night. One member of staff told us, 'Sometimes it's difficult if a member of staff goes off sick at short notice, it can take time to get cover.'
Only standard training and induction with no specialist courses or funded qualifications mentioned.
Staff told us when they were new to the service, they completed a comprehensive induction. This included shadowing of experienced staff, a mixture of e-learning and face to face learning... Staff told us they received regular training and could ask for additional training around specific health conditions and diseases.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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