Working at Fernside Hall Care Home

The provider failed to identify and address restrictive practices... Unexplained injuries and bruising were not always recorded... We made safeguarding referrals... Medicines were not managed safely.

“Morale is low. Lots of staff have left. There’s a lack of communication with staff.” Staff consistently told us they felt there was not enough staff to meet people’s needs and there was a lack of supervision from senior staff.

Staff told us there was not enough staff to meet people’s needs. One staff member said, “There’s only one permanent senior on days, the rest is covered by agency. Most days agency staff are on, which is hard.”

The provider’s training analysis showed the majority of staff had completed up to date training. However, we received mixed feedback from staff; some said there were significant gaps in training, whilst others felt the training was sufficient.

There had been 3 changes in the management of the service over the previous 18 months. The current manager had been in post since October 2024 and had applied for registration with CQC.

People felt they had some choice and control over their care and daily lives and told us about activities they had enjoyed.