Working at Fernside

Risks to people were assessed and regularly reviewed. Positive risk taking was encouraged. Post incident support and review took place with learning shared with staff to help prevent a re-occurrence.

Staff felt appreciated and supported by the management. Team colleagues got on well and said they were proud to work at Fernside. Staff comments included: 'I really enjoy working for the company, I feel very proud to work for [them]', 'I love working here'.

There were enough staff to meet people's needs with people supported by a consistent group of staff who knew them well. Relative comments included, 'They have regular staff all who know people well'.

Staff were encouraged to take on new skills and qualifications... There is regular CPD training for example, epilepsy awareness.

Relatives and professionals spoke highly of the registered manager who they saw as approachable, receptive and engaged with securing good outcomes for people.

Per 2018 comprehensive inspection: People's desire for independence and meaningful activity was met through a varied range of activities tailored to their abilities and tastes including bespoke technology (switches), massage, food bank, nightclubbing, beach clean-up, community events.