Last updated: 9 February 2026
"Stable staff retention, supportive management and good training create a positive culture, but routine activities and unchecked handwritten medicine entries are drawbacks."
Medicines were, in general being managed well... However, we saw hand written entries had not been checked and signed by two staff... Staff... had good knowledge of... safeguarding.
Staff we spoke with told us they felt well supported... There was a calm, relaxed environment... Staff were enthusiastic and approached people in a gentle and caring manner.
The turnover of staff was very low, with many care workers remaining at the home for many years... staffing levels were calculated... equated to a 1:1 ratio.
detailed induction programmes, regular supervisions, annual appraisals and a varied training schedule... wide range of training had been completed by the staff team with knowledge checks and reflective practice.
The registered manager of Fernleigh House had been in post for nine years... Staff we spoke with told us they felt well supported by the registered manager and were confident in reporting any concerns.
individualised activity programmes had been drawn up for each person... daily walks or visits to the park, takeaways, watching DVDs and ten pin bowling. Holidays and weekend excursions were arranged regularly.
No specialist activity programmes or trained coordinator, so the role focuses on routine outings like walks and bowling rather than innovative therapies.
individualised activity programmes had been drawn up for each person... daily walks or visits to the park, takeaways, watching DVDs and ten pin bowling. Holidays and weekend excursions.
Handwritten changes on medication sheets not always double-checked by two staff, which risks small mix-ups.
we saw hand written entries had not been checked and signed by two staff. It is recommended that all hand written entries on the Medicine Administration Records (MARs) are signed, witnessed and countersigned.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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