Last updated: 9 February 2026
"Staff feel well supported, but poor governance, unsafe medicines and understaffing at evenings and weekends hold it back."
We found a breach of regulations in relation to people’s safe care and treatment. Some areas of medicines management were unsafe.
Staff felt well supported by the management team. They told us how they were able to feed back about the service in different formats such as meetings.
People and relatives gave us mixed feedback about staffing levels at certain times of the day or on some days of the week. ‘‘I think they are a little understaffed.
training and competencies had been completed only very recently and previously were either not being completed or were not completed regularly.
We found a breach of regulations in relation to how well the service was governed and managed.
It can be a little boring here. [Staff] try and cater for everyone and what’s on offer is usually quite childish for my tastes.
Leaders did not spot or fix big care problems until after complaints from professionals and regulator stepped in.
We found a breach of regulations in relation to safe care and treatment and good governance.
Past safeguarding alerts about poor personal care including oral hygiene and unsafe medication handling.
External professionals had raised several concerns recently and these were being investigated by the local authority safeguarding team. Some areas of medicines management were unsafe.
Not enough staff at evenings and weekends so people sometimes wait a long time or feel lonely.
‘‘I think they are a little understaffed. [Family member] tells me in the evenings and at weekends they have to wait a long time.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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