Working at Fernleigh Court Care and Nursing Home

Leaders did not spot or fix big care problems until after complaints from professionals and regulator stepped in.

We found a breach of regulations in relation to safe care and treatment and good governance.

Past safeguarding alerts about poor personal care including oral hygiene and unsafe medication handling.

External professionals had raised several concerns recently and these were being investigated by the local authority safeguarding team. Some areas of medicines management were unsafe.

Not enough staff at evenings and weekends so people sometimes wait a long time or feel lonely.

‘‘I think they are a little understaffed. [Family member] tells me in the evenings and at weekends they have to wait a long time.