Working at Fernlea

There was no system for ensuring prescribed topical creams and thickener were being appropriately stored. Staff did not always have written guidance to follow when they administered medicines prescribed to be given 'when required'.

Staff told us they had been very supported by both the management and the staff teams during the COVID-19 pandemic. They had engaged in real teamwork with people and staff supporting each other.

Staff spoke positively about the induction and training programme. One member of staff said, 'There is plenty of training and if you ask for additional information, they will arrange additional training.'

People and staff spoke very positively about the management team and told us they were visible around the home and always approachable.

Per 2020 comprehensive inspection: The home had a lifestyle team specifically to provide person-centred and group activities seven days per week and were well resourced.