Last updated: 10 February 2026
"Supportive management and strong teamwork culture shine through, but medicines records errors and limited group activities need improvement."
Strong safeguarding and risks but medicines shortfalls like inconsistent PRN protocols, missing docs, stock issues; audits missed them, promptly fixed.
Staff: 'We work really well together... consulted all the time... very good culture and supportive teamwork... [management] listen and act on things.'
Registered manager reviews staffing daily in risk meetings; healthcare professional said 'staff to patient ratio is very good... always somebody available.'
Staff received specialist training in PEG feeding, brain and spinal injury, dysphagia, Oomph; competencies checked with shadowing and assessments.
Staff spoke favourably of the management team and felt listened to and consulted. '[Registered manager] has an open-door policy. [They] listen and act on things.'
Wellbeing team offers daily schedule of one-to-one and emerging group activities, gym, exercises, games, pub/garden outings, rehab flat.
Medication records had mistakes like wrong dose limits and missing checks, and the checks didn't spot them.
one person’s PRN protocol for Morphine incorrectly listed the maximum dose frequency and Paracetamol suspension was recorded as having an incorrect high daily dose limit.
Activities include outings and gym with a wellbeing team but mostly one-to-one sessions with group activities only just starting.
It is mainly one-to-one activities and we are now introducing more group events
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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