Working at Ferndale Nursing Home
124 Malthouse Road, Crawley, RH10 6BH
Operated by Ferndale Healthcare Limited
28 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Strong leadership, consistent staffing without agency use and positive staff culture, but safety risks and basic activities hold it back."
Safety & Risk
4/10
!
Per 2020: Not all risks well-managed, records showed people given high-risk foods despite texture modified needs and staff used non-prescribed thickening agent; Per 2021: provider had not carried out COVID-19 risk assessments with staff recorded.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Staff told us 'I love working here'... 'We are very proud of what we do'... felt well-supported and valued.
Staffing Levels
8/10
✓
Per 2020 comprehensive inspection: There was a small, consistent staff team... 'They don't use agency staff and it is so much better as my relative knows the staff'.
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: Staff had undertaken courses which the provider considered mandatory... supported to undertake diplomas in health and social care... Formal supervision meetings.
Management
7/10
✓
Per 2020 comprehensive inspection: People, relatives and staff were complimentary about the leadership and management of the home and told us that if they raised concerns or issues these were listened to and acted upon.
Programmes
4/10
!
Per 2020 comprehensive inspection: People enjoyed activities such as colouring, ball games, and scrabble as well as outings in the local community.
Points to consider
No activities coordinator or special programmes, just basic games like colouring and scrabble plus outings, so the role is mostly routine personal care.
Per 2020: People enjoyed activities such as colouring, ball games, and scrabble as well as outings in the local community.
Some risks not fully managed, like giving wrong foods to people needing thickened diets and no written records of staff COVID risk discussions.
Per 2020: records showed... people had sometimes been given foods that were classed as high-risk foods that should be avoided... staff were observed using a thickening agent that had not been prescribed; Per 2021: The provider had not carried out COVID-19 risk assessments with staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews