Working at Ferndale Mews

Systems and processes were in place to safeguard people from the risk of abuse. Staff were confident about how to report safeguarding concerns. Medicines were received, stored, administered and disposed of safely. Accidents and incidents were recorded and analysed.

There was a very caring and friendly atmosphere in the home between staff and people using the service. Staff worked as a team and were engaged with [...] providing drinks, assisting at meal times.

Staff received a good range of support including regular training. Staff told us training was appropriate and gave them the skills to meet people's needs. Training records showed staff training was kept up-to-date. Staff received regular supervision and appraisal.

People were positive about the management of the service and told us the deputy manager was very supportive and approachable. A new manager had recently been appointed following the sudden resignation of the registered manager in July 2019.

The provider employed two activity coordinators to ensure one worked each day [...] Activities included; Singers, church and choir visits, armchair exercise, reminiscence, shopping trips, cinema afternoon, pub nights, pampering [...], baking, games and bingo. People enjoyed trips out.