Last updated: 9 February 2026
"Reliable safety with quick fixes, but low staffing and no activities programme leave care rushed and residents bored."
We did identify concerns regarding a transdermal patch rotation, however, the provider responded immediately to address these concerns.
People, relatives and staff felt able to raise concerns if they needed to, however, some people and staff did not always feel listened to.
Most staff we spoke to raised concerns regarding the staffing levels. We were told the lack of staffing meant people were not being provided with personalised care and support.
There were some shortfalls in staff training and access to supervision.
Staff told us they did not always feel listened too, one staff member said, “I wish management listened to our concerns and gave as an extra staff member.”
Some people told us they did not have anything to do. One person said, “I just stare at these 4 walls”.
Not enough staff so care is rushed and buzzers take too long to answer.
Most staff we spoke to raised concerns regarding the staffing levels. We were told the lack of staffing meant people were not being provided with personalised care and support.
No activities programme so the role is mostly routine personal care with nothing extra to do with residents.
Some people told us they did not have anything to do. One person said, “I just stare at these 4 walls”.
Training has gaps and not all staff get regular check-ins from managers.
There were some shortfalls in staff training and access to supervision.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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