Working at Ferncroft
41 Old Lodge Lane, Purley, CR8 4DL
Operated by The Brandon Trust
6 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff keep people safe from harm and have good up-to-date training, but manager oversight gaps and basic activities need attention."
Safety & Risk
8/10
✓
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so.
Staff Culture
6/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
Training & Dev
7/10
✓
People were supported by staff who had received relevant and good quality training in evidence-based practice. Following our last inspection staff were now up to date with their mandatory training.
Management
4/10
!
Governance systems did not always ensure that all processes were in line with best practice and that all regulatory and legislative requirements were adhered to.
Programmes
5/10
!
Per 2019 comprehensive inspection: people were engaged in activities such as swimming and horse riding... arts and crafts, shopping trips, visiting family and friends and planning for and going on holidays.
Points to consider
Manager missed some oversight issues like wrong window locks and not reporting mental capacity paperwork to regulators, even though fixed quickly.
The registered manager had not identified that the window restrictors in place did not adhere to best practice requirements... The registered manager had not notified CQC as legally required of the outcome of DoLS authorisations.
Activities are basic like swimming, horse riding, arts, crafts and outings, with no dedicated coordinator or specialist programmes to vary the workday.
Per 2019 comprehensive inspection: people were engaged in activities such as swimming and horse riding... arts and crafts, shopping trips, visiting family and friends and planning for and going on holidays.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews