Working at Fernbrook House
37-47 Fernbrook Avenue, Southend On Sea, SS1 2QW
Operated by Fernbrook Care Homes Limited
30 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by management in a good team with a proactive safety culture, although staffing lacks stability and training covers only basics."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons learnt were shared during handovers and meetings to continually identify and embed good practice.
Staff Culture
7/10
✓
Staff told us they felt they received support from the registered manager, and they enjoyed working at the service as part of a good team.
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
6/10
✓
Staff received the correct training and supervision to support people safely. Staff completed training both on-line and face to face.
Management
7/10
✓
Staff told us they had regular meetings and supervision and felt supported by the management team. One member of staff said, “We get good team support from the manager and other staff.”
Programmes
6/10
✓
Activity staff at the service helped to support people with their general well-being with attendance at clubs they enjoyed and faith visits. Activity staff had developed links in the local community.
Points to consider
Staff numbers are enough to meet care needs, but no details on stable teams or low agency use.
There were enough staff to meet people’s needs.
Training covers the basics with supervision, but no specialist courses or funded qualifications.
Staff received the correct training and supervision to support people safely.
Activity staff organise clubs, outings and community links, but no innovative programmes to enrich the role.
Activity staff engaged with people and supported them to access social opportunities both at the service and externally.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews