Working at Fernbank Residential Home
25-27 Gratwicke Road, Worthing, BN11 4BN
Operated by South Coast Nursing Homes Limited
46 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Hands-on person-centred management and safety improvements stand out, but staffing pressures from shortages and standard training hold it back."
Safety & Risk
8/10
✓
The registered manager had ensured that lessons were learnt when things went wrong. For example, improvements had been made to systems and processes following a recent incident where a person had fallen.
Staff Culture
7/10
✓
Staff told us that they liked working at the home, were well supported and that they were focussed on providing good care. One staff member said, 'They've helped me personally. I've always felt that I can go to anyone and I ask a question.'
Staffing Levels
6/10
✓
One staff member said, 'There's enough most of the time. It's been difficult with Covid. It's a wider problem to get carers. We've never been desperately short, and staff will stay longer or come into help if needed.'
Training & Dev
6/10
✓
People were supported by enough, qualified staff who had received training that was specific to the needs of the people they cared for.
Management
8/10
✓
The registered manager promoted a person-centred culture for people and demonstrated a hands-on approach to people's care. One professional said, 'She has been the manager for a long time and is always knowledgeable about her residents, it is clear she interacts with them and also provides care for them at times.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: The service employed two activity coordinators who provided people with a variety of entertainment and stimulation including reminiscence sessions, nails painted, games, day trips and musicians.
Points to consider
Staffing is enough most days but it's been hard with Covid and carer shortages so team sometimes stays late or helps extra to cover.
One staff member said, 'There's enough most of the time. It's been difficult with Covid. It's a wider problem to get carers. We've never been desperately short, and staff will stay longer or come into help if needed.'
Only standard training mentioned with no specialist courses or funded qualifications for career growth.
People were supported by enough, qualified staff who had received training that was specific to the needs of the people they cared for.
Activities programme has variety like games and outings run by coordinators but no innovative or specialist approaches to enrich the role.
Per 2019 comprehensive inspection: The service employed two activity coordinators who provided people with a variety of entertainment and stimulation including reminiscence sessions, nails painted, games, day trips and musicians.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews