Working at Fernbank Lodge

We found medicines systems and processes were generally robust... There were systems and training in place to keep people safe and reduce the risk of abuse. Risks were assessed, monitored, and managed well.

There was a positive and person-centred approach to the care and support in the service. Relatives told us the staff were positive and treated people with respect. One relative told us, 'They are very friendly. They all seem to be happy in their jobs'

We found that systems regarding staff training, scheduling, and support appeared good... Staff training and induction was good. The registered manager maintained records of staff training.

The registered manager was clear about her role and how to manage the service and the checks needed to keep quality of care to a good standard. The provider also demonstrated their checks on the service and registered manager.