Working at Fern Lodge

No permanent manager for several months until recently, so communication with relatives dropped off.

There has not been a permanent regular manager for several months. When the previous manager was in post all was okay. The stand in manager was so busy with things, we didn’t get contact like we used to have unless there was a crisis.”

Activities are basic like outings to swimming and in-house baking or painting, with no specialist programmes or coordinator.

A staff member told us, “Some [people] go out for lunch, dinner, dance club, swimming; they have a choice. In the home we have in-house activities like dancing, singing, baking and painting.” A professional... “I am not sure how much differentiation there is to the activities that are available to the residents (people).”

Some safety records like behaviour charts were not always fully clear on staff actions taken.

further work was needed to ensure Antecedent, Behaviour, Consequence (ABC) records were always clear on action taken by staff.”