Working at Fern Leaf Carehome Limited

There were systems to protect people from the risk of abuse... the provider notified us of an allegation of abuse involving staff and people in the home... appropriate action had been taken to investigate the incident and the local authority safeguarding team had been involved.

Staff told us there was an open-door policy and they could approach the management team with any issues. A staff member said, '[Registered manager] is very nice and very approachable. We can go to them with any issues and they will resolve it.'

There were enough staff to support people in the home and we saw them on duty on the day of our inspection. There were also some additional staff who were healthcare students on work placements.

Staff received refresher training to update their knowledge each year. Training topics that were covered included the Care Certificate standards, moving and handling, safeguarding adults, infection prevention and control, medicine administration, mental health awareness and equality and diversity.

Staff told us they were clear about their roles and responsibilities and were encouraged and supported by the registered manager to perform in their roles. One staff member told us, '[Registered manager] is very good and supportive.'

Each person had their own individual weekly activity plan... going to the day centre, listening to music, going for walks, and playing games in the home. We saw staff spending time with people and engaging them in a word game. Other group activities included bingo, karaoke and watching films.