Working at Fern House
Fernbank Drive, Bingley, BD16 4FA
Operated by Abbeyfield The Dales Limited
30 bedsResidential homesHomecare agencies
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported with good training and activities programmes, but no registered manager and incomplete medication records are key concerns."
Safety & Risk
4/10
!
Some medication record gaps and incomplete fall risk follow-up: 'records for topical preparations such as creams were not always completed... one person had repeated falls and actions identified to mitigate the risk had not been followed up.'
Staff Culture
6/10
✓
Staff feel supported by management team despite leadership gap: 'You can talk to any of them, they're very supportive. They're out on the floor, checking everyone's okay.'
Staffing Levels
5/10
!
'There were enough staff to meet people's needs and keep them safe' but staff noted it 'can be stressful sometimes' with cover brought in as needed.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Standard training programme with most up to date: 'Staff received a range of training on induction and at regular intervals. Most training was up-to-date...'
Management
3/10
✕
No registered manager in post, service run by director of operations and deputy: 'The service did not have a manager registered with the Care Quality Commission. The service was in the process of recruiting a new manager.'
Programmes
5/10
!
Per 2019 comprehensive inspection: Regular structured programme, dedicated activities coordinator five days a week: 'An activities co-ordinator was employed within the residential home who worked five days a week and came up with a creative and inspiring programme...'
Points to consider
No permanent manager in post, so the director and deputy are running things while recruiting.
The service did not have a manager registered with the Care Quality Commission. The service was in the process of recruiting a new manager.
Medication records sometimes incomplete and some fall risks not fully followed up.
the records for topical preparations such as creams were not always completed... one person had repeated falls and actions identified to mitigate the risk had not been followed up.
Staffing is adequate but can feel stressful at times needing management to bring in cover.
Staff said there were enough staff on shift... 'It can be stressful sometimes but management are on top of it now and good at bringing in cover when we need it.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews