Working at Fern Hill House Care Home
2-8 Todmorden Road, Bacup, OL13 9BA
Operated by Burwood Care Home Limited
24 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Consistent staffing and a supportive culture for staff, but no registered manager and gaps in safety risk plans hold it back."
Safety & Risk
4/10
!
However, we found one person's fall risk score was not reflective of the number of recent falls despite a recent review and one person's behavioural risk support plan was lacking in guidance for staff.
Staff Culture
6/10
✓
Staff told us they were supported and enjoyed working at the service.
Staffing Levels
6/10
✓
Records showed there were consistent numbers of staff available to meet people's needs.
Training & Dev
5/10
!
Staff had been provided with the provider's mandatory safety training to help ensure people were safe.
Management
2/10
✕
The service did not have a manager registered with CQC. This means the provider was legally responsible for how the service is run and for the quality and safety of the care provided.
Programmes
5/10
!
Per 2018 comprehensive inspection: People were supported to take part in a range of suitable activities inside and outside the home.
Points to consider
No permanent manager in post, so leadership oversight has gaps.
The service did not have a manager registered with CQC.
Risk plans for falls and behaviours not detailed enough for staff, plus gaps recording cream applications.
one person's fall risk score was not reflective of the number of recent falls despite a recent review and one person's behavioural risk support plan was lacking in guidance for staff... medicine administration records (MARs), in relation to the application of external creams were not always completed
Only standard mandatory training, no specialist courses or funded qualifications.
Staff had been provided with the provider's mandatory safety training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews