Working at Fern Gardens Care Home
Fern Grove, Feltham, TW14 9AY
Operated by Bondcare (London) Limited
92 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel well supported and valued with strong training, but recruitment challenges sometimes require agency staff and activities lack innovation."
Safety & Risk
7/10
✓
People received their medicines safely and as prescribed. There were suitable systems to help protect people from the risk of abuse. Staff demonstrated a good understanding of what to do if they thought someone was being abused.
Staff Culture
8/10
✓
The staff felt well supported and happy working at the service. They spoke with fondness about the people who they cared for. They enjoyed their jobs and told us they felt listened to and valued.
Staffing Levels
6/10
✓
There were enough suitable staff to keep people safe and meet their needs... The provider had found recruiting the right numbers of staff for different departments a challenge... Sometimes the provider needed to source temporary (agency) staff to help care for people.
Training & Dev
7/10
✓
The provider employed a training manager who worked directly with all staff assessing their skills and providing bespoke training to meet their needs. They had developed a comprehensive induction based on best practice and legislation.
Management
7/10
✓
The registered manager was suitably qualified and people were able to approach them to discuss their care. People using the service, family members and staff told us the registered manager was visible, supportive and listened to them.
Programmes
6/10
✓
There was a member of staff assigned to plan and facilitate activities. They organised a number of group and individual events to meet people's different interests and hobbies.
Points to consider
Staffing is adequate but they sometimes use agency workers because of recruitment challenges.
The provider had found recruiting the right numbers of staff for different departments a challenge. However, they tried to overcome these challenges... Sometimes the provider needed to source temporary (agency) staff to help care for people and meet staffing requirements.
No specialist activity programmes or innovative approaches mentioned, just a coordinator running regular group and individual events.
People were supported to take part in a range of different social and leisure activities. There was a member of staff assigned to plan and facilitate activities. They organised a number of group and individual events to meet people's different interests and hobbies.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews