Working at Fern Court
Down Hatherley Lane, Gloucester, GL2 9QB
Operated by New Beginnings (Gloucester) Ltd
13 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported in a positive team culture, but no registered manager yet and gaps in staff supervision hold it back."
Safety & Risk
7/10
✓
Risks associated with people's care had been assessed... Staff understood how to protect people from poor care and abuse... People's medicines were stored safely, and they received their medicines as prescribed.
Staff Culture
8/10
✓
Staff spoke positively about the change in culture in the service. Staff openly challenged and raised issues of concerns... 'We work really well as a team'
Staffing Levels
6/10
✓
Suitable staffing levels were in place... Where required the home used consistent and familiar agency staff... Staff told us there were enough staff and they had the time they needed to provide people's care.
Training & Dev
5/10
!
Staff had received effective training and support to provide care effectively... An independent consultant... identified some areas for development around staff supervision.
Management
6/10
✓
Staff told us they felt supported by the management and provider. One member of staff told us, 'The support is spot on now. It's driving improvements, it is a happy place to work.'
Programmes
6/10
✓
The home had recruited an activity lead... gardening club at Gloucester Cathedral... arts and crafts... going out for a walk... swimming and the art and riding.
Points to consider
No permanent manager registered yet, even though one has been in place and applied.
The service did not have a manager registered with the Care Quality Commission. A manager had been in place since March 2022, they have applied to CQC to become the registered manager.
Staffing is adequate but relies on some agency workers when needed.
Where required the home used consistent and familiar agency staff to maintain safe staffing levels. The manager and staff spoke positively about... the reduction in agency staff.
Only standard training, with some areas for development in staff supervision.
An independent consultant also carried out spot checks of Fern Court. They had carried out a recent check in January 2023 and identified some areas for development around staff supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews