Last updated: 10 February 2026
"Supportive management and an inclusive friendly culture, but gaps in medicines records and unclear staff stability need improvement."
The provider had a proactive and positive culture of safety, investigated incidents and analysed for learning. However, further improvements needed in records and guidance for medicines; some doses given too close together, care plans not detailed.
Staff described the home as an inclusive place to work. A staff member told us, “I feel like I belong here, I love it here. Straight away I fitted in.” A staff member commented, “It is very homely, very friendly. We get on with residents’ families, we are like a big family.”
There were sufficient staff to meet people’s needs in a timely way. People confirmed staff were on hand to help them when needed. Safe and effective staffing Score: 3
Per 2018 comprehensive inspection: An electronic system was used to make sure staff training was up to date. Staff attended training relevant to people's needs including nutrition, dementia care, moving and handling, first aid, safeguarding and mental capacity.
Staff told us they received good support from management. A staff member told us, “We have the support of management, they are fantastic. I definitely feel supported here.” A staff member said, “If you have a problem, you can approach the manager and they fix it.”
Per 2018 comprehensive inspection: Activities co-ordinator provided varied programme including reminiscence, one-to-one time, sensory activities like manicures, knit and natter club, entertainers, garden use, bingo and keep fit. Relative noted resident 'go out, join in the activities'.
Staff numbers are enough to get the job done safely, but no details on team stability or agency worker use to make workloads easy.
There were sufficient staff to meet people’s needs in a timely way.
Training covers the basics like dementia care and safe moving, but no funded qualifications or career progression mentioned.
Per 2018 comprehensive inspection: Staff attended training relevant to people's needs including nutrition, dementia care and care of the dying person.
Medication records have gaps like missing guidance for creams and some doses given too close together.
Further improvements were needed in the records and guidance for medicines. Some doses had been given too close to the previous dose without the recommended gap. Guidance was not in place for all creams.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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