Working at Ferguson Lodge

The provider had a proactive and positive culture of safety, investigated incidents and analysed for learning. However, further improvements needed in records and guidance for medicines; some doses given too close together, care plans not detailed.

There were sufficient staff to meet people’s needs in a timely way. People confirmed staff were on hand to help them when needed. Safe and effective staffing Score: 3

Per 2018 comprehensive inspection: An electronic system was used to make sure staff training was up to date. Staff attended training relevant to people's needs including nutrition, dementia care, moving and handling, first aid, safeguarding and mental capacity.

Staff told us they received good support from management. A staff member told us, “We have the support of management, they are fantastic. I definitely feel supported here.” A staff member said, “If you have a problem, you can approach the manager and they fix it.”

Per 2018 comprehensive inspection: Activities co-ordinator provided varied programme including reminiscence, one-to-one time, sensory activities like manicures, knit and natter club, entertainers, garden use, bingo and keep fit. Relative noted resident 'go out, join in the activities'.